CUSTOMER SERVICE, RETURNS & EXCHANGES

CUSTOMER SERVICE

For customer service issues and questions, please contact our team at orders@worksentertainment.com.

RETURNS

You may return any music or video item for refund of the purchase price of the item. Please note, we do not refund shipping and handling charges, only the actual price of the item(s) you are returning. We cannot accept returns of opened music and/or video titles. Additionally, we cannot accept returns of apparel due to sanitation and COVID-19 concerns. The acceptance of any return will be at our sole discretion.

To return an item, ship to the address below along with a print out of your original order email receipt and a note stating what item(s) you are returning and why. If you do not have your original order email, please include a note with your full name and order number.

WORKS Entertainment
ATTN: SNC RETURNS
6300 Wilshire Blvd
Suite 830
Los Angeles, CA 90048

EXCHANGES

To exchange a music or video item, ship to the address below along with a print out of your original order email receipt and a note stating what item(s) you are exchanging and what item(s) you are exchanging for. If you do not have your original order email, please include a note with your full name and order number. Please note, we do not refund shipping and handling charges and it is your responsibility to pay for shipping the item(s) to be exchanged back to us. We cannot accept exchanges of opened music and/or video titles.

WORKS Entertainment
ATTN: SNC EXCHANGES
6300 Wilshire Blvd
Suite 830
Los Angeles, CA 90048

Due to sanitation and COVID-19 uncertainties, we do not process exchanges on cloth items.  If there is a problem with the order you received, please contact orders@worksentertainment.com and we will work with you on a solution.